Helplines and websites
Coronavirus – COVID-19
National Coronavirus (COVID-19) General Public Hotline
Latest information on coronavirus (COVID-19)
- 0800 029 999
- WhatsApp ‘Hi’ to 0600 123 456
Western Cape Provincial COVID-19 Hotline
For COVID-19 health-related concerns
Chronic conditions
Diabetes South Africa
Information, eating advice and support workshops
- WhatsApp: 081 578 6636
Epilepsy South Africa
- 0860 37 45 37 (08:00–16:30 Monday–Thursday, 08:00–14:00 Friday)
Heart and Stroke Foundation
Information and support groups if you have had a stroke or any suffer from any heart condition
- 021 422 1586 (08:00–16:00)
National AIDS Helpline
- 0800 012 322 (24 hours)
People living with Cancer
Cancer related queries and support
Alcohol, drugs and smoking
Alcoholics Anonymous
- 0861 435 722 (09:30–17:00 Monday–Thursday, 09:30–15:00 Friday)
SA National Council on Alcoholism and Drug Dependence
Support and help for people addicted to drugs and alcohol as well as their families
- 0800 456 789
- SMS: 31393
Narcotics Anonymous (NA)
Information and support for drug addicts
National Council Against Smoking Quitline
Informatiom amd support to stop smoking
Mental health
South African Depression and Anxiety Group (SADAG)
Counselling and support if you have depression or anxiety
- 0800 456 789
- SMS: 31393
Suicide Crisis Line
For any suicide related support
- 0800 567 567 (08:00–20:00)
- SMS 31393 and a counsellor will call back
Cape Mental Health
- 021 447 9040 (08:00–16:30 Monday–Friday)
Mental Health Helpline
Counselling and support if you have a mental illness
- 0800 12 13 14 (24 hours)
- SMS 31393 and a counsellor will call back
CIPLA 24-hour Mental Health Helpline
Helpline for mental disorders, anxiety, depression and suicide
- 0800 456 789
- WhatsApp: 076 882 2775
Dementia SA
For support, awareness, training and information on dementia
- 0860 636 679 (24 hours)
- 021 421 0078
- www.dementiasa.org
Getting help
Food Parcel Service – Western Cape
Food Parcels
Legal Aid Advice line
- 0800 110 110 (07:00–19:00 Monday–Friday)
Medic Alert
Assistance with application for Medic Alert disc or bracelet
- 021 425 7328 (09:00–16:00)
- 021 461 0000 (24-hour emergency line)
South African Social Security Agency (SASSA)
- 0800 60 10 11 (toll free)
- Email: [email protected]
- 021 469 0200
- Email: [email protected]
Counselling and crisis support
Lifeline National Counselling Line
Counselling for any life crisis and referral to support services
- 0861 322 322 (24 hours)
- 0659 899 238 (WhatsApp call counselling)
Childline SA (ages 0–16 years)
For children and young adolescents who are in crises, abuse or at risk of abuse and violence
- 0800 055 555 (24 hours)
Gender-Based Violence Command Centre
Assistance if experiencing domestic violence, sexual assault or abuse
- 0800 428 428 or *120*7867# from any cell phone
National Shelter Movement SA (NSMSA)
A helpline for victims of abuse or domestic violence to call and speak to a social worker
- 0800 001 005 (24 hours, tollfree)
TEARS Foundation
SMS helpline in cases of domestic violence, sexual assault and child sexual abuse
- *134*7355#
- www.tears.co.za
National Human Trafficking Helpline
Reporting human trafficking
Rape Crisis
Counselling and court support for rape survivors > 13 years
- 021 447 9762 (24 hours) – English
- 021 361 9085 – Xhosa
- 021 633 9229 – Afrikaans
- WhatsApp: 083 222 5164
MobieG
- www.mobieg.co.za (Sunday from 18:00, Monday–Thursday from 19:00)
Safeline
Abuse counselling and court preparation
- 0800 035 553 (24 hours)
South African Police Services
Reporting a crime
Child Welfare South Africa
Reporting child abuse or neglect
Police Child Protection Unit
Reporting child abuse or neglect
- 10111
- Email: [email protected]
FAMSA-Family and Marriage Association of South Africa
- 011 975 7106 / 011 975 7107
- Email: [email protected]